Hardware Node 3 is having problems with the kernel, and the server is not coming back after a reboot. The problem seem to be related with the operating system (and the kernel) not being fully compatible with the hardware of the server. These problems have been showing themselves gradually and before we were able to migrate over the user data to a new hardware node, the downtime was a fact.
We are working diligently on this issue and will migrate your data to a new server as soon this server is deployed and put active by our datacenter. (No data should be lost and emails will be put in queue during the migration process.)
We apologize for any inconvenience this may have caused you.
Watch this post for updates on the issue.
2008-10-20, 00:31 GMT+1
UPDATE: We have ordered a new server and the payment has been processed. As soon as the new server is provisioned by the datacenter, then the old harddrive will be put into the new server and data will start to get migrated. However, the process will take a while. We will however work as quick as possible to get everything sorted.
The positive thing here is that the new hardware will both be more solid, but also give you much better performance for all your hosted services. (Plus that we’ll add an extra surprise for existing users.)
Once again, we would like to emphasize that no email should be lost during this server migration.
Thank you again for your patience.
2008-10-20, 11:49 GMT+1
UPDATE: The new server is now up and running and we are configuring it. We are still waiting for the datacenter to provide us with either access to the old server (get it back online again), or get access to the harddrive in order to restore data on it.
2008-10-21, 01:45 GMT+1
UPDATE: The datacenter has agreed to put in the old harddrive into the new server. This is taking a while for them to do, and until this is done – there is no access to old data. Old accounts will be rebuilt and then email accounts, webdata and databases will be restored manually. In other words, right now we are waiting for the local datacenter technicians to expedite the harddrive move.
2008-10-24, 15:20 GMT+1
UPDATE: We have exhausted every option to recover the content of the crashed harddrive, but it looks like the initial actions of the datacenter staff destroyed the metadata needed to recover any eventual data from the harddrive. We also took in a third party consultant to help us to recover data, but the drive was too damaged to lift anything from. We are however restoring data through other methods, and if you need assistance email info@henleg.com and we’ll help you.
Once again, our sincere apologies for the inconvenience this has caused you.